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Terms and conditions

1. BACKGROUND


1.1

By approving these terms and conditions and confirming your order you are entering a binding agreement. These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.pigsty.no and related pages, (the “Website”). The agreement is concluded between you and PIGS Imaging AS company reg. no. 922 237 026 MVA (”PIGS Imaging AS”). Detailed contact information and other information about Pigsty, which is a part of PIGS Imaging AS are can be found on the Website.


1.2

The Customer must be minimum 18 years old to order via the Website. In accordance with Norwegian law, PIGS Imaging AS does not accept any credit purchases by persons below 18 years of age. PIGS Imaging AS reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).


1.3

PIGS Imaging AS shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments. PIGS Imaging AS is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, PIGS Imaging AS will naturally notify the Customer accordingly and await the Customer's approval of the amended price prior to PIGS Imaging AS continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. we have made every effort to display our photographs/illustrations as accurately as possible so that the colors of our products appear correctly. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. PIGS Imaging AS is not responsible for any information by third parties provided for on the Website."


1.4

The Website and all its content is owned by PIGS Imaging AS or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of PIGS Imaging AS or its licensors.

2. CONTRACTS AND ORDERS


2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that they have read the information on personal data and cookies and consents to the use according to PIGS Imaging AS’s Privacy Policy set forth here.


2.2

A purchase agreement has taken place when PIGS Imaging AS has confirmed the Customer’s order and the Customer has received an order confirmation from PIGS Imaging AS via e-mail. PIGS Imaging AS encourages the Customer to save the order confirmation for any future contacts with PIGS Imaging AS’ customer service regarding the order. The Customer is entitled to cancel their order up until it has been confirmed by PIGS Imaging AS. If the order is cancelled, PIGS Imaging AS will refund any payments the Customer or their pay- or credit card company has made with regard to the order.

3. CUSTOMER INFORMATION ETC.


3.1

When the Customer registers their user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about the processing of personal data is set forth in PIGS Imaging AS Privacy Policy.

When you purchase our illustrations, we collect your personal information (name, address and email address). We use stripe to handle your purchases. We do not store credit card details or share customer details with any 3rd parties other than Stripe. You can read more about stripe´s privacy policy here.

When you provide us with personal information to complete a transaction (verification of credit card, place an order, arrange for a delivery or return), we imply that you give us your consent to use it for that specific reason only.

You may withdraw your consent for us to contact you, for the continued collection of your information, at anytime, by contacting us at post@pigsty.no


3.2

The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify PIGS Imaging AS without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

3.2

If PIGS Imaging AS suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, PIGS Imaging AS is entitled to block the Customer’s access to their user account. Furthermore, PIGS Imaging AS is entitled to assign new log-in details to the Customer.

4. PRICES, FEES AND PAYMENT


4.1

The prices stated on the Website apply to orders placed on the Website. All prices are presented in Norwegian Kroner (NOK) and include VAT. The prices do not include payment and shipping fees, which are given separately.


4.2

The Customer can pay for their purchase in the manner specified on the Website. PIGS Imaging AS is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by PIGS Imaging AS. Upon invoicing or partial payment, PIGS Imaging AS or its partners may obtain a third party credit report. In such a case, you will be informed accordingly. PIGS Imaging AS reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment methods are set forth on the Website.

3.2

If PIGS Imaging AS suspects that the Customer abuses their user account or their log-in details or otherwise violates the General Conditions, PIGS Imaging AS is entitled to block the Customer’s access to their user account. Furthermore, PIGS Imaging AS is entitled to assign new log-in details to the Customer.

5. SPECIAL OFFERS

PIGS Imaging AS may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by PIGS Imaging AS in connection therewith. PIGS Imaging AS reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.

7. DELIVERY AND SHIPPING


7.1

Delivery of products will be made no later than 30 working days after PIGS Imaging AS has confirmed the order in writing through the order confirmation.


7.2

The expected delivery time is given in the order confirmation and at the checkout on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

7.3

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. PIGS Imaging AS is entitled to charge the Customer a fee of 100 NOK if the package is not retrieved.

8. RIGHT OF WITHDRAWAL

8.1

Products sold on the Pigsty.no website are created to order/on-demand by PIGS Imaging AS.  Unfortunately, we cannot offer the right of return or exchange on prints that have been made to order.  If your order has not been produced/printed we may be able to cancel your order and provide you a refund.  We are entitled the right to charge a cancellation fee, not to exceed 100 nok. To notify us of cancellation or change of orders send us an email to post@pigs.no within 24 hours of your purchase.  We will confirm whether it was possible to change your order and provide you with instructions on how to proceed.

9. WARRANTY AND COMPLAINTS


9.1

Some of PIGS Imaging AS’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.


9.2

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact PIGS Imaging AS, as soon as possible after discovering the defect by sending an email to post@pigsty.no. Complaints made within two months of the time the deffect is discovered, are always considered to have been made in a timely manner. You have a 3 year warranty on the goods purchased on the Website.


9.3

PIGS Imaging AS will assume the cost for the return freight for any approved complaints.

9.4

Once a product, for which a complaint has been filed, is returned and the complaint approved, PIGS Imaging AS will refund the Customer in compliance with applicable consumer protection legislation. PIGS Imaging AS will try to do so within 14 days from receipt of the complaint by PIGS Imaging AS, but it may be delayed depending on the nature of the product. PIGS Imaging AS reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.


 

8. RIGHT OF WITHDRAWAL

8.1

Products sold on the Pigsty.no website are created to order/on-demand by PIGS Imaging AS.  Unfortunately, we cannot offer the right of return or exchange on prints that have been made to order.  If your order has not been produced/printed we may be able to cancel your order and provide you a refund.  We are entitled the right to charge a cancellation fee, not to exceed 100 nok. To notify us of cancellation or change of orders send us an email to post@pigs.no within 24 hours of your purchase.  We will confirm whether it was possible to change your order and provide you with instructions on how to proceed.

10. LINKS
PIGS Imaging AS may provide links to other websites beyond the control of PIGS Imaging AS and websites beyond the control of PIGS Imaging AS may provide links to the Website. Even if PIGS Imaging AS attempts to ensure that PIGS Imaging AS only provides links to websites which apply similar personal data- and security provisions pursuant to PIGS Imaging AS’s Privacy Policy, PIGS Imaging AS is not responsible for any protection or confidentiality of information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

 

11. FORCE MAJEURE

PIGS Imaging AS is not liable for any delays caused by circumstances beyond PIGS Imaging AS’s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, PIGS Imaging AS shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and PIGS Imaging AS are entitled to terminate the purchase with immediate effect.

12. CHANGES TO THE GENERAL CONDITIONS

PIGS Imaging AS reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after PIGS Imaging AS has informed the Customer of the changes. However, PIGS Imaging AS recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.

 

13. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

14. APPLICABLE LAW AND DISPUTE RESOLUTIONS

14.1
Any disputes shall primarily be settled by agreement after discussions with PIGS Imaging AS’s customer services.

14.2

If a dispute cannot be resolved through discussion with PIGS Imaging AS's customer service, you, as the customer, can directly submit complaints online via the EU-commission’s dispute resolution platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In the event of any dispute, PIGS Imaging AS will comply with the decisions of the Norwegian National Board for Consumer Disputes.

14.3

Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 14.2, above, or ultimately by the courts.